Inquiry & Contact
Questions, comments & general inquiries
Already added products to My RENZ Favorites? Head there to review it and share it via Share My Favorites with RENZ or Copy Favorites for Instagram. Use the form below for general questions instead.
Good to know
- Products are freshly handmade — please allow approximately one week for preparation.
- Pickup is available; shipping generally takes 1–5 business days after dispatch.
- Store products in a cool, dry place, and keep soap and shampoo bars dry between uses.
- A complimentary surprise may be included.
Frequently Asked Questions
Everything is freshly handmade after your inquiry is confirmed — please allow approximately one week for preparation.
Pickup is available, and shipping generally takes 1–5 business days after dispatch.
Yes — as with any new skincare or hair product, I recommend a small patch test before regular use.
Every point of value you share with RENZ adds up automatically in your browser. Once you reach 100 points, you can redeem a free full-size item — final confirmation happens when I review your request.
Pick any 5 trial-eligible soaps across Face, Body & Hand or Hair and add them to My RENZ Favorites as one collection for 15 points.
Yes! Reach out through Ask RENZ or this contact form and I'll be happy to talk through options.